We cannot accept returns on perishable items such as beneficial insects or food. Opened or used pest control, disease control, biostimulant, or scouting/monitoring products also cannot be returned. If the non-perishable item is unopened and undamaged in its original packaging we can accept the return within 15 days of the order being shipped. The refund will be processed upon our receipt of the item. Please notify us prior to sending a return package.
For biocontrols, please open and inspect the items upon receipt for quality and notify us of any concerns within 24 hours. Quality control guidelines can be found here, from the Vineland Research and Innovation Centre.
Contact us at (360) 656-6680 or orders@soundhorticulture.com.
Returns can be shipped to:
2001 Masonry Way Suites #104-105. Bellingham, WA. 98225.